FAQs
Frequently Asked Questions
Find answers to the most common questions about our China sourcing, inspection, and shipping services.
How do I know Eloho Services is legitimate?
We are registered with the Corporate Affairs Commission (CAC). Our registration number is BN 9289738. Eloho Services operates from China and provides sourcing, inspection, supplier verification, and shipping coordination support for importers. We communicate clearly, provide real order updates, and share photos/videos where necessary before goods are shipped.
What is the minimum order I need to place?
There is no fixed minimum for every product. It depends on the supplier, product type, customization, and shipping method. Some products can be sourced in small quantities, while factory orders usually require higher MOQ.
Can you help me buy from 1688, Taobao, Alibaba, or Pinduoduo?
We help reduce risk through supplier checks and quality inspection before shipping. However, product quality depends on the supplier, your budget, and the quality grade selected. We always advise clients to confirm specifications clearly before payment.
Do you guarantee product quality?
We help reduce risk through supplier checks and quality inspection before shipping. However, product quality depends on the supplier, your budget, and the quality grade selected. We always advise clients to confirm specifications clearly before payment.
What happens if the product does not match what I ordered?
If inspection shows that the goods do not match your approved order details, we report the issue before shipment and communicate with the supplier for correction, replacement, or next steps depending on the agreement.
Can you inspect my goods before they go to the shipping warehouse?
Yes. This is one of our most important services. We advise buyers not to ship goods blindly to a warehouse without inspection, especially when ordering from unknown suppliers.
Can I manage the whole process from Nigeria, the UK, US, Canada, or another country?
Yes. You do not need to be in China. We can communicate with you through WhatsApp, send updates, photos, videos, supplier information, payment guidance, and shipping updates.
How much does your service cost?
Our service fee depends on the product, quantity, order value, inspection needs, supplier location, and level of work required. After understanding your order, we provide a clear fee breakdown.
How long does the entire process take?
The timeline depends on the product and supplier. Ready-made goods may move faster, while customized or factory-produced goods can take weeks. Shipping time also depends on air or sea cargo.
Can you help with custom logo and packaging?
Yes. We can help communicate logo, carton, packaging, color, size, and customization requirements with the supplier.
Do you handle shipping to Nigeria and other countries?
Yes. We can help coordinate shipping options through logistics partners. Shipping cost and timeline depend on product weight, size, destination, and whether you choose air or sea freight.
Can you help me avoid scams?
Yes. We help reduce scam risk by checking suppliers, asking the right questions, confirming product details, requesting proof, and inspecting goods before they leave China.
FAQ CATEGORY
- General Questions
- Sourcing & Suppliers
- Quality Inspection
- Shipping & Delivery
- Payments & Pricing
- Others
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